| Business Unit |
Prudential Life Assurance Zambia(PLAZ) |
| Business Function |
Retail Operations |
| Reports to |
Head - Retail Operations |
| Position |
Manager - Liaison & Pay Point Relations (INTERNAL) |
| Location |
Lusaka |
| Job Type |
Full Time |
| Job Purpose & Scope |
Accountable for growth and sustainability of Stop Order business by ensuring efficient premium billing, lodgements and collections; Responsible for pay point contracts, relationship management and aiding agency business development activities, and optimisation of cross-function relationships with corporate business units for enhance collaborations; Analysis and provision of function’s management information. |
| Principal Accountabilities: |
1. Pay Point Relations and Business development (20%)
Aids Agency to market/source for suitable employers for creation of new Stop-Order Pay-Points.
Responsible for contracting and managing of Stop Order MoUs and ensuring standard practices/ procedures for new pay points and relations are shared with all stakeholders and adhered to.
Establishes and maintains service-level relations with all Pay-Points for sustainable business relationships to ensure business growth, efficient premium collections and data sharing practices.
Liaises with Customer Experience unit to ensure enhanced worksite customer and policy servicing.
2. Billing and Lodgement of New Business (30%)
Ensure all underwritten policies are billed to respective pay points and accountable for shortened conversion turn-around times through tracking of new business against lodged cases.
Facilitate and spearhead all activities relating to the efficiency of stop order billing.
Fostering technological innovations around digitising data transfer between the business and paypoint payrolls to grow efficiencies.
Ensuring efficient validations of new business and attain optimum conversion process control.
3. Premium Collections (30%)
Own the premium collections strategy to achieve targets month-on-month. Ensuring all premiums are collected with minimal debtors and devising innovative means of efficient collections.
Ensure timely collection and delivery of all premium Schedules from paypoints.
Responsible for delivery of paypoint GWP stream revenue reports and ensuring balanced numbers between operations and accounting GL.
Liaising with the accounts office to ensure timely and correct receipting of received premiums.
4. Analysis and Accounting for Rejections & Failed Lodgements (20%)
Account for all rejected lodgements and timely provide the Lodgements and Rejections report.
Responsible for investigating all reported collection drop-offs from paypoint schedules and instigating recovery plans to aid business persistency.
Liaising with Agency to ensure all rejected lodgements are corrected and re-submitted in the following billing month.
Annalise and give statistics of Pay-Points to show performance grading, those active and those with quality of business. |
| Core Competences Required: |
• Strong business relationship Skills.
• Able and willing to travel frequently on self-drive basis.
• Good communicator.
• Good knowledge and experience of working spreadsheets.
• Ability to work with minimum supervision.
• Honesty and strong personal commitment and execution skills.
• Ability to solve problems on short notice.
• Team player. |
| Experience, Knowledge & Skills |
• Minimum Degree Level: Business / Marketing/ Finance / Insurance/ Public Relations or equivalent professional qualification with Insurance as an added advantage.
• Minimum of three (3) years’ experience in Insurance Underwriting /Policy Administration / Premium Collection (Debtor Management) / Relationship Management
• Leadership experience in a business or customer relationship environment. |
| Date Posted |
2024-02-23 |
| Deadline |
2024-02-27 |